Help center
Frequently asked questions
Browse common questions by topic. If you need anything else, contact our team directly.
Find answers by topic
Questions are organized by topic to help you find the right information quickly.
Booking & stay
Reservations, check-in details, and what to expect during your stay.
Contact us
Ask your questions.
How can I pay?
Card payment is preferred for stays, extras, and city tax; major international cards are accepted. Cash payment is possible in CZK.
How can I book a room?
Use the booking links or contact our reservations team to arrange your stay with your preferred dates and room type.
Is reception open 24/7?
Yes - our multilingual reception team is available around the clock.
What if I arrive late?
Reception is open 24/7, so late arrivals can be handled directly on arrival.
Rooms & amenities
Room comfort, amenities, and daily housekeeping details.
Is Wi-Fi included?
Free high-speed Wi-Fi is available throughout the hotel.
Is smoking allowed?
The entire property is non-smoking.
Do rooms have heating and air-conditioning?
All rooms include individual climate control with both heating and air-conditioning.
How is housekeeping handled?
Rooms receive daily service. Linens are changed every third day unless you request more frequent changes.
Is luggage storage available?
Yes. Luggage storage is available at reception for early arrivals and late departures.
How quiet are the rooms?
Most rooms are quiet, but comfort can vary by room orientation and historic layout. Contact reception if you prefer a quieter room setup.
Can I bring pets?
Pets are not permitted at the hotel.
Location & transport
How to get around Prague and practical arrival information.
Which public transit is closest?
Národní třída (metro line B) and nearby tram stops are within a short walk; tickets can be purchased at metro stations, at stops, or directly on trams and buses via contactless terminals.
How far are the main sights?
Most central landmarks are reachable on foot or by short tram/metro rides, depending on your route and timing.
Is parking available nearby?
The hotel does not have on-site parking. Parking spaces in nearby garages can be reserved via Mr. Parkit.
Can you help with airport or station transfers?
Yes - contact reception to arrange a private transfer from the airport or station.